Grr! Argh!

I’m just about ready to throw things at somebody.

I was scheduled to have an appointment with my gastroenterologist today.  He has my last set of labs, which I’m very interested in, and we needed to discuss med adjustments to deal with the severe fatigue, the diarrhea, and the leakage.  I needed to get something in place before my road trip to Alabama for my sister’s wedding.

I got there today, and the doctor wasn’t there.  The receptionist said someone had called me to reschedule, but no one did.  In fact, the medical assistant called last week to tell me my labs looked better and my doctor would discuss it with me today!  But it took a conference of three receptionists just to determine that my doctor was not actually even in the office today!  Seriously, it’s not a huge practice.  There are six doctors; it cannot be THAT hard to keep track of who’s there.  And why the hell didn’t you know two weeks ago when I scheduled the appointment originally that he wouldn’t be in the office?  It didn’t sound like he’d had some personal emergency, so I would guess he probably planned his schedule in advance.  Even I have a good general idea of what I’m doing in two weeks, and I’m not a planner.

Then they tried to tell me they couldn’t reschedule me until September 23.  At that point, C, who had taken me to the appointment, looked like she was going to lose it on them.  She’s normally very laid-back and gentle, but she was pissed.  We both told them that was unacceptable because I’ve been very sick, I have a wedding to go to, and the doctor knew this and wanted to see me soon.

So they talked to the medical assistant and bumped somebody’s appointment, but still the soonest they could schedule me in was August 5 at 4:15.  The wedding is August 9, but I have to be there by the morning of the 8th at the latest.  I have to get from western Mass to NYC, and then we’re driving from there to Alabama.  It’s an 18-hour drive, which we’d planned on doing in 3 or 4 days–but clearly that’s not going to work now.

They did put me on the top of the cancellation list, but  that’s no guarantee.  Even if they do get a cancellation, they’re often last-minute.  I don’t have a car, and the bus drivers are now refusing to stop at my street for some reason, even though the previous and the next stops are a long walk from my street on a busy road with no shoulder.  And the buses only run once an hour, and then I’d have to wait half an hour for another bus to get to the GI practice.  There’s the possibility that C or my nurse friend could take me, but they have jobs and might not be available at the last minute.

I’m just so sick of this.  I’m already fucking sick all the time, and these people can’t even get their shit together so I can see my doctor about it.  This is the second time in a row they’ve canceled/rescheduled an appointment on me and not been able to get me in promptly, and it’s the second time they’ve canceled an appointment without telling me.  That’s not okay.  They’re always so nice that it’s hard to be mad at them, but this is endangering my health and potentially even my life.  If my doctor weren’t so awesome, I would say fuck it and go to another practice, but he’s the best doctor of any specialty that I’ve ever found.  Also, there’s not another GI practice in the area to go to.  I just don’t know what else to do.  I think tomorrow I’m going to call and leave a message for my doctor, since he said I should do that if they screwed around with the scheduling.

I just want somebody to make it all better.

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1 Comment

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One response to “Grr! Argh!

  1. I hate the way many, most doctors operate these days too. Their life comes first. I still have receptionists give me an appointment card unless there is a full print out that includes next appointment time. I always bring it with me so I can show them. Otherwise they glare at you like you are an idiot. In all fairness I have to say my primary care practice was awful for years but have now really cleaned up their act. That and when I was in a crises last fall they fit me in two or three times a week to monitor the situation.

    Sorry you are in such a bind. But maybe your doctor will help you out once you leave him your message.

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